- DM sends initial letter to agent
- If agent is non-responsive within
30 days, DMM sends second notification letter
- DM offers counsel and business
plan development (see DARG guidelines)
- Cc: of notification letters to
Home Office and contract file at Service Center
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- For agents who have responded to
DM or DMM letter of notification, DM checks on
progress and updates business plan
- For agents who have not responded
to either letter of notification, DM can recommend
termination if agent performance has not improved
significantly
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- For agents who have significantly
improved performance, DM recommends rehabilitation
- For agents who have shown limited
improvement under mitigation circumstances, DM and
DMM can recommend one three-month extension
- For agents who received a notice
of termination at the three-month review, DM checks
performance and either allows termination to go
through or recommends rescinding he termination
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- There are three paths of agent
exit from the program
-
Full rehabilitation
- One
three-month extension
-
Termination
- Cc: of all letters changing the
status of the agent sent to Home Office and contract
file at Service Center
View the other pages below
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